👥 How to Manage Patients and Use the Patient Portal in the Laboratory System

The Patient Management module enables laboratory staff to store, update, and view patient records seamlessly. It consolidates all patient interactions, appointments, laboratory requests, and billing into a single profile.

This centralized system ensures efficient workflows and enhances patient service quality.

🔑 Key Features

• ✅ View and edit patient demographics (name, contact details, address, allergies)
• 📄 Access historical and current laboratory requests
• 📅 Manage appointments and view status
• 💳 Review patient billing, payments, and outstanding balances
• 📁 Store and access documents, images, and consent forms
• 📤 Quickly send SMS, emails, and video call links to patients

🎨 Patient Profile Tools

In the patient’s profile, staff can:

• 📥 Add a new laboratory request
• 📤 Send lab results directly via email
• 📞 Call or SMS the patient for appointment reminders
• 🖨️ Print test reports or billing statements

The Patient Portal allows patients to interact with the laboratory securely online. With a simple login process, patients gain access to their lab information and services.

🌟 What Patients Can Do

• 📅 Book Appointments: View lab technician availability and book directly.
• 📝 Fill Pre-appointment Forms: Complete required details before visiting.
• 🔎 Track Test Status: See progress from specimen collection to result validation.
• 📊 View Past Results: Access historical reports in PDF or HTML format.
• 💳 Pay Online: Convenient payment options via:
  • PayPal
  • Paystack (popular across Africa)

🔐 Secure Access

Patients log in by entering their email address to receive a one-time passcode, ensuring privacy and data protection.