Customer Support

Dedicated Assistance

A dedicated Customer Success Representative will be assigned to your clinic to provide on-demand technical assistance and workflow support.

Multi-Channel Support

Support is available via chat, WhatsApp, and Zoom calls.

Online & Offline Access

The system is designed to work both online and offline, ensuring continuous service even in areas with limited internet connectivity. You also have the option of installing the system in your local area network.

Response Times

• Critical issues: Resolved within 2 hours
• High-priority issues: Resolved within 4 hours
• Low-priority issues: Resolved within 24 hours

System Maintenance

Regular system updates and feature enhancements are deployed to continuously improve performance, security, and usability.

Uptime Guarantee

We guarantee 99% uptime to ensure system availability and uninterrupted clinic operations.